The function of Risk Management Support (RMS) is to administer warranty and insurance programmes using the latest technology and systems that can eradicate ‘human error' in the processing and manipulation of data. The objective of RMS is to use this technology to undertake processes which can support high quality staff to provide a service to the client, and their customers, that is ‘best practice' and matches the client's requirements, rather than trying to ‘fit' those needs into an existing more rigid process. This includes the provision of accurate and ‘real time' information through reporting to all parties involved in the scheme. This information is available at any time with access to authorised parties via the internet using a secure link

RMS can offer full administration or a systems only solution using their own eWarranty system.

RMS currently manage in excess of  500,000 policies, however the system administers over 1,000,000 live policies. Exisiting client's products which include: - motor products, domestic electrical appliances, heating and water systems, gas/electric appliances. Also management of Home and Commercial property Emergency policies and other products, such as accidental damage, all risks cover for bikes, satellite navigation, in-car entertainment.

Claim Validation is managed by our systems electronically and via our claims advisors, who are situated in the North East of England. Our claims advisors validate claims on our Home and Commercial property emergency programmes 24 hours a day, 7 days a week, including Bank Holidays.

The RMS eWarranty system is an end-to-end web-based business application, that caters for the needs of warranty and schemes administrators and for their clients, insurance companies and underwriters alike. The system has been implemented by companies across the UK (as well as Italy, Ireland , Eastern Europe and Russia) for retailing, processing, claims handling and reporting/underwriting of warranty, client funds and insurance "books". These range from 5,000 to 100's of thousands of policies a year.Clients include MFI, Jaguar, four of the UKs largest warranty companies, Ford,Volvo, GM, BMW and major underwriters including CHARTIS and Royal and SunAlliance

The system is rapidly scalable, and designed for flexibility and open to integrate with 3rd party products, databases and data feeds-almost all day-to-day management of the system including business rules management, user administration, policy creation, workflow design, pricing matrix management and claims handling processes are under the control of non-technical staff. Administration tools are included to manage full compliance with data protection laws and ever changing regulations dictated by regional financial services authorities.

eWarranty is currently handling over £300,000,000 of annual insurance premium annually for our clients.

The founding Director- Roderick Smith has a vast amount of knowledge in Underwriting, Administration and Development of warranty schemes. His experience extends from 11-years with Ryan/London General Holdings/Insurance, now called AON Warranty Insurance, where he was Managing Director, UK and Ireland. Joined IMCO Group Plc in 1992 as a Main Board Director. IMCO, bought by GE Capital in 1997, was the largest Administrator in Europe. He joined MB&G Insurance Services in 1998 as a Director. MB&G grew from a UK motor warranty administrator to managing schemes in Europe, including non-motor warranty with full 24/7 call centre activites.